Terms and Conditions
NON-RETURNABLE & NON-CANCELABLE ITEMS
The following items cannot be returned or canceled:
- All discontinued items and colors
- All modified items (such as after we punch additional holes in a stainless steel sink)
- Custom made-to-order items
- Items not in their original packaging in saleable condition
- Toilet Seats (as per health laws, toilet seats cannot be returned if the plastic sealing on the seat has been opened)
- All international orders (any order that ships outside the United States)
Orders may be cancelled prior to shipment except for custom designed products. Our effort is to minimize delays in reception of ordered items to our customers. Therefore, items are shipped as quickly as possible. Once an item is shipped our RETURN POLICY must be followed.
CREDIT CARD CHARGEBACKS
If a customer makes a chargeback on a credit card, KITCHENBATHSINKS.com reserves the right to charge an added 15% Dispute Fee. If you have a question or a dispute, please contact the returns department to come to a resolution by sending information using the CONTACT US form on the KITCHENBATHSINKS.com website.
If you refuse a shipment due to damage, please contact us immediately using the CONTACT US form at KITCHENBATHSINKS.com to report the damage and the refusal. Upon return of the product to our warehouse, we will investigate the potential damage, investigate the reason for the damage, and submit a claim to our warehouse to have a replacement sent to you. Please do not refuse shipments for any reason other than visible damage. Please note, if you refuse a shipment for any reason other than damage, you will be responsible for the original and return shipping cost, as well as a 15% restocking fee for the item you have purchased.
Although it is extremely rare, sometimes items do arrive damaged. If your item is being delivered by freight carrier, please note: YOU MUST IMMEDIATELY INSPECT THE PACKAGE FOR POTENTIAL DAMAGE AT THE TIME OF DELIVERY. While it is normal for cartons to show some wear, if it appears that damage to the item has occurred, write “PRODUCT DAMAGED" on the sheet that the freight company asks you to sign, do not accept the delivery and send notification to us using the CONTACT US form on the KITCHENBATHSINKS.com website. Once we have received the product and contacted the freight company, we will contact you to arrange a replacement shipment. If any pieces or parts are missing from your order, YOU MUST note that on the delivery receipt at the time of delivery and contact us immediately so that we can assist you.
If damage is not visible upon delivery and it is discovered after the freight company has departed, you must file a concealed damage claim directly with the freight company. Use the CONTACT US form to relay the information to KITCHENBATHSINKS.com in the event we can be of assistance. Please also be sure to keep all the original boxes and packaging until your damage and/or loss claim is resolved. In cases where only part of your item is damaged, we may be able to send out a replacement part, although for some items that may not be possible. In cases where sending out replacement parts is not an option, we will help you file a concealed damage and/or loss claim with the freight company, for full or partial compensation. All damage claims are time sensitive and must be reported no later than 48 hours after the item is received. We regret that we cannot accommodate damage claims that come in more than 48 hours after delivery. Please note, for concealed damage or loss claims, the freight company may or may not award compensation for the damage or loss. If you or your representative has signed for the delivery and accepted it free and clear without noting damage or loss at the time of delivery, the decision to award compensation is up to the discretion of the freight company.
PLEASE NOTE: KITCHENBATHSINKS.com does NOT recommend that you give permission to the freight company to leave your order without your being present to inspect the order for damage and completeness. If you give consent to the freight company to leave your order without your being present to inspect and sign for it, you agree that if you discover any damage or loss after delivery you will pursue a concealed damage and/or loss claim directly with the freight company.
If you receive a damaged item from a UPS or FedEx shipment, simply notify us within 48 hours of receiving your shipment. We will send out a replacement and arrange for the damaged item to be picked up. In some cases, if only a part of the item is damaged, we may send out a replacement part. In cases where the damage can be corrected with a replacement part(s), we will not replace the item itself. We regret that we cannot accommodate damage claims that are filed more than 48 hours after the item has been received. Depending on the item you've ordered and the nature of the damage, damage claims and claims for replacement items can sometimes take several weeks or more to process.
CLAIMS FOR DEFECTIVE PRODUCTS
Our plumbing products are guaranteed against defects in material and workmanship for a period of one year from the date of purchase. KITCHENBATHSINKS.com will replace or repair such items that may prove to be defective.
If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
KITCHENBATHSINKS.com does not assume liability for labor charges, removal or reinstallation expenses, freight or postage, injuries, or incidental or consequential damages resulting from a defective product.
Any product problem with results from abuse, misuse, improper installation or maintenance, hard water, proximity to bodies of salt water or accidental damage, are not covered by any warranty set forth.
If you believe the product is defective, use the CONTACT US form to alert us of the issue. If the product is determined to be defective, an RGA form (return goods authorization) will be sent with and RGA number to be filled out and returned to KITCHENBATHSINKS.com for processing. We will issue an RGA and give instructions to ship back the product. Upon reception of the product, a replacement will be shipped to you. If you do not wish to receive a replacement for the defective item, a 15% restocking fee will apply.
Products returned as defective, which are found not to be defective, are subject to a 25% handling charge.
Welcome to the KITCHENBATHSINKS.com Website (the "Site"). KITCHENBATHSINKS.com provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.
Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since KITCHENBATHSINKS.com may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.
Occasionally there may be information on KITCHENBATHSINKS.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your KITCHENBATHSINKS.com purchase you may return it with your invoice to a KITCHENBATHSINKS.com store or by mail. Please see our Return Policy.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by KITCHENBATHSINKS.com. The Site is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by KITCHENBATHSINKS.com.
This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to KITCHENBATHSINKS.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain KITCHENBATHSINKS.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to KITCHENBATHSINKS.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, KITCHENBATHSINKS.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. KITCHENBATHSINKS.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
LINKS TO OTHER WEB SITES AND SERVICES
This Site may contain links to other websites that are not under the control of KITCHENBATHSINKS.com. KITCHENBATHSINKS.com has no responsibility for the linked websites nor does it necessarily endorse the linked websites. KITCHENBATHSINKS.com provides the links solely for the convenience and information of its Site users.
KITCHENBATHSINKS.com provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. KITCHENBATHSINKS.com expressly disclaims any duty to update or revise the materials on this site, although KITCHENBATHSINKS.com may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that KITCHENBATHSINKS.com shall not be liable for any damages or any kind related to your use of this site.
Our webmasters are hard at work to make sure all prices and products have as accurate information as possible. Once in a while a price change will happen and our webmaster may not have updated our site. If this has happened with a product you purchased, you will be notified of the change in price before the order proceeds. Any product with wrong information on the site leading to a wrong order will be refunded to the buyer after product is returned.
For any other assistance, use the CONTACT US form on the KITCHENBATHSINKS.com web site.
You agree to defend, indemnify and hold KITCHENBATHSINKS.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting KITCHENBATHSINKS.com products and services available in the United States and Canada. This Agreement shall be construed in accordance with the laws of the State of Georgia, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Georgia, County of Cobb and/or the Northern District of Georgia.
At KITCHENBATHSINKS.com, we try to offer a wide variety of products at a reasonable price and on an easy-to-use web site. We strive to provide top of the industry customer service by sending immediate e-mails after every order to ensure that you get the right product. Ordering online is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. All information entered on our fully secure server is encrypted to help ensure the safety of personal information. We pack our goods well to help prevent damage. We also have qualified and professional personnel available to answer your questions. Thank you for visiting our site!
We try to have all our products in stock for our customers, but due to high demand and the largest selection of products in the industry, occasionally something will not be in stock. We recommend that if time is an issue to call or fill out the online Contact Us form to check availability. We have the largest network products available and will do our best to get you your item(s) as fast as possible.
PLACING AN ORDER
For your convenience we accept Visa, MasterCard, Amex, Discover cards via the PayPal system. PayPal is a secure and efficient system that simplifies the transaction process. When an order is placed using a credit card your card will be charged immediately. If you have questions on this policy, please call us at 866-231-3951. Also, when placing an order please be sure of what you are ordering. If you are not certain, please call us as we cannot pay for errors made by customers. Once the product is shipped it is out of our hands and all shipping and restock charges will apply.